Privacy Policy

Last updated: October 8, 2026

1. What information we collect

When you place an order or create an account, we store: name, email, phone, shipping address, and your order history. If you write to us through the contact form, we keep your message so we can reply.

2. How we use your information

We use your data to process and deliver your orders, send order confirmations and shipping notices by email, reply to your messages, and — only if you turn it on — send recurring orders and account-related reminders.

3. Payments

Card payments are processed by an external payment processor. We never see or store your full card number; that information stays directly with the processor under its own security policies.

4. Emails

We send operational emails (order confirmation, shipping, payment reminders) through an email service provider. We do not sell or share your email with third parties for advertising.

5. Cookies and local storage

We use a technical cookie to keep your session (cart, login) and another to remember your preferred language. Your browser also stores locally whether you've already seen the account-discount popup, so it isn't shown again, and a random anonymous ID we use to count how many people are on the store (no name, email or IP address). We also use Google Analytics to measure visits and purchases in aggregate; these Google services set their own cookies, which you can block in your browser.

6. Who we share data with

We only share the information necessary with service providers that help us run the store, and each one uses it only to provide that service to us:

• Payment processors: payment details, order amount and the contact details needed to charge you.
• Email delivery services: your name, email and the content of messages (confirmations, shipping notices, reminders).
• Hosting and data storage: securely store the store's information, including orders and accounts.
• Shipping carriers: your name, delivery address and phone number to deliver your order.
• Google (Analytics): browsing and purchase data in aggregate, without your name or email.

We may also disclose information if required by law or a competent authority. We do not sell your data to anyone.

7. How long we keep your data

We keep order history and account data for as long as your account exists. You can ask us to delete your account and personal data by contacting us, except information we must keep for accounting or legal reasons.

8. Your rights

You can ask us at any time to: see what data we have about you, correct it, or delete it. Email us at info@empacalo.us and we'll take care of it.

9. Children's privacy

This site is not directed at children under 13, and we do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. The last-updated date is shown above.

11. Contact

Questions about your privacy? Email us at info@empacalo.us.